Murex is seeking a Production Manager for a hybrid position in Toronto. Bring your specialized expertise in capital markets and form collaborative partnerships with clients.
This role involves managing a portfolio of SaaS clients, focusing on enhancing their engagement with Murex's solutions while ensuring high production standards. You will coordinate support efforts and strategically expand the usage of Murex technologies throughout client organizations.
Key Responsibilities:
• Foster trusted relationships for client satisfaction
• Optimize support processes for production instances
• Manage staffing and resources for support activities
• Drive change requests efficiently within client organizations
• Utilize performance tools for consistent monitoring
Requirements:
• At least 8 years of relevant IT experience
• Expertise in managing production support teams
• Proven ability in client relationship management
• Strong issue identification and resolu...