Role

Production Specialist – Alight's Production Specialist is the primary role in the Client Support Services (CSS) operation. The Production Specialist will perform all aspects and duties within the CSS operation, supporting both inbound and outbound client deliverables.

Responsibilities

• Using scanners, printers, and assembly equipment to exceed customers’ expectations.
• Working closely with the Workflow Coordinator and management to balance incoming work with critical outgoing mail.
• Communicating clearly and timely with senior colleagues and management to deliver world‑class service to clients.
• Receiving inbound mail and sorting it based on client.
• Scanning the mail on the imaging scanner following established standard operating procedures.
• Operating high‑speed print devices (setup, operation, finishing, reconciliation, and light maintenance).
• Assembling manually – hand folding...