Production support engineer
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Job Description
Experience one of the biggest IT Service companies in the world!! Here at TCS we believe that people make the difference, that's why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. We are looking for AWS Production Support
Monitor and manage incoming tickets via Service Now / ticketing tools.
Troubleshoot and resolve L1/L2 issues or route to appropriate teams.
Operational Support Activities
Support infrastructure and cloud operations like:
AWS Services (EC2, Lambda, ECS, EKS, Cloud Watch)
Work with deployment and infrastructure tools:
Harness β Manage CI/CD pipelines, deployments, and release monitoring
Aptakube β Monitor and manage Kubernetes clusters and workloads
Utilize observability and monitoring tools:
Splunk β Log analysis, alerting, and troubleshooting
Datadog β Infrastructure monitoring, APM, dashboards, and alerting
Support CDN and edge services:
Akamai β Traffic ro...