**About the Role**
**Community Operations** is at the heart of scaling and optimizing Uber's products and services, ensuring seamless experiences for our partners. Within this, the **Delivery CX** team is committed to **enhancing the experience**of our merchant partners by understanding their challenges, advocating for their needs, and developing solutions that are innovative, efficient and foster engagement.
As part of this team, **Merchant CX**focuses on delivering differentiated support, addressing merchant VOC, and developing strategies for enhanced experience within a B2B landscape in collaboration with cross-functional teams.
As a **Merchant CX Program Specialist**, you will play a critical role in improving support processes, optimizing workflows, and driving operational excellence for both merchant partners and internal stakeholders, such as commercial teams. This role requires strong analytical skills, process improvement expertise, and a data-driven mindset to enhanc...