This is a remote position. What We Do At Outsource Access, we help disaster restoration teams and property owners rebuild and recover after unexpected property damage. We don't just log tickets and schedule callswe make sure homeowners feel heard, supported, and guided through every step of their restoration journey. How Youll Make a Difference Restoring Peace of Mind: Lead inbound calls with genuine empathy, turning anxious homeowners facing fire, water, or mold damage into calm, confident clients who know they are in safe hands. Keeping Projects Moving: Proactively communicate daily updates across homeowners, project managers, field crews, and insurance adjusters so no project milestone or detail drops through the cracks. Stopping Friction in Its Tracks: Spot project delays, scheduling conflicts, or communication gaps early, solving issues proactively before they escalate into customer complaints. Bridging the Insurance Gap: Track, document, and relay critical scope approvals, carrie...