We seek a customer-facing professional with strong analytical skills and excellent communication capabilities who has proven expertise in delivery control and extensive vendor management experience. This role is pivotal to ensuring operational excellence throughout project execution by coordinating end-to-end delivery activities that guarantee customer satisfaction while maintaining compliance with KPIs. The incumbent will also manage supplier relationships efficiently alongside cost control efforts while facilitating seamless communication among internal teams and external stakeholders.

Responsibilities

On-site Client Meetings

• Conduct regular face-to-face meetings with clients to collect feedback on service delivery.
• Monitor adherence to LSA/KPI metrics as stipulated in contracts.
• Identify commercial opportunities during client interactions; propose service improvements or new projects accordingly.
• Manage ad-hoc pro...