**Duties and Responsibilities**
Essential Functions: - Primary point of communication interface to the customer for the respective program(s) within the unit as well as all the deliverables that are in the program they will manage.
- Possesses the interpersonal skills to build relationships with key customer contacts responsible for the decision making process.
Actively listens, probes and identifies concerns.
Understands customer's business and speaks their language.
Develops credibility, loyalty, trust and commitment.
- Ability to manage customers and keep them candid throughout the relationship.
- Preparation and communication of program status meetings to management steering committee and escalation of critical issues.
- Coordinating / monitoring project documentation, timelines, technical performance, production, quality deliverables, and corrective action initiatives throughout product launch(s).
- Manages tooling orders and samples for cust...