A Bachelor’s or Higher Degree is the minimum entry required for the position

The Lead Delivery Manager is responsible for orchestrating delivery excellence at the account level by leading, coaching, and enabling Delivery Managers (DMs). This role operates at the intersection of strategy execution, operational health, customer outcomes, financial discipline, and people leadership .

The Lead Delivery Manager ensures that the account strategy is effectively translated into execution , delivery standards are consistently met, risks are proactively managed, revenue continuity is protected, and Delivery Managers are continuously growing in capability and impact.

This role acts as the primary escalation and contingency leader for delivery , a coach for the DM organization , and a trusted partner to account leadership, customers, and enterprise stakeholders .