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Project Manager – Customer Case Management
M&T Resources
📍
Australia, Australia
Location
Australia
Posted
June 23, 2026
Commute
Local Area
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Job Description
Brisbane
IT & Telecomms Project Management / Team Lead
- Attractive Market Daily Rates
- Brisbane (Hybrid - approx. 3 days in office)
- Contract through to June 2027
We are seeking an experienced Project Manager to lead the enterprise discovery and initial delivery (Tranche 1) of a Salesforce-based Customer Case Management program within a large, complex organisation.
This role is pivotal in establishing an enterprise-wide case management framework, driving alignment across multiple business areas and setting the foundation for future delivery phases.
Key Responsibilities Enterprise Discovery & Mobilisation
- Lead a timeboxed discovery phase to baseline case management requirements across business units
- Establish enterprise standards, guardrails, and delivery frameworks
- Coordinat...