Are you a seasoned Customer Experience professional ready to shape the future of customer experience at the City of Toronto? The City of Toronto is currently seeking a Project Manager Digital Projects to manage the modernization of business processes and programs by overseeing cross-functional project teams and corporate partners. This role will support the evolution of the City's digital customer experience strategy, including introducing and implementing project and change management best practices in the design, delivery and optimization of centralized user services.

The Customer Experience Division (CXD) incorporates a collaborative approach to drive standards, capabilities, and the scaling of platforms with a focus on providing outcomes that result in public access to inclusive, accessible, integrated services via channels of choice, including 311 Toronto.

You will support CXD’s mandate through the modernization of service experiences, service design, human-c...