Become an Implementation Engineer in Canada, focusing on managing enterprise-level projects and delivering strategic solutions for clients. This full-time position demands proficiency in project management and communication skills.
In this role, you will manage complex project plans, engage with stakeholders, and lead the requirements gathering process. With an emphasis on contact center expertise, your critical thinking and leadership abilities will guide successful project outcomes. You will be responsible for documentation, testing, and collaborating across departments to ensure integration and success.
Key Responsibilities:
• Oversee project implementations for enterprise accounts
• Gather and document technical and business requirements
• Lead testing and quality assurance for IVR systems
• Coordinate project communications and reporting
• Build partnerships to support successful project delivery
Requirements:
• 5-7 years of experience in project managem...