Join Purolator as a Support Representative specialized in Shipment Resolution in Kitchener, Ontario. This role emphasizes problem-solving for shipment challenges and effective communication within a warehouse setting.
As a key member of the team, you'll leverage your customer service skills to address delivery issues and manage returns. With at least three months in customer service, your expertise in operations planning will be critical. You'll track shipments and collaborate with various stakeholders to ensure timely resolutions and audit communication regarding delivery timelines.
Key Responsibilities:
• Resolve customer delivery issues via communication
• Process undelivered freight and manage damages
• Prepare shipment packages for redelivery accurately
• Inspect packages to determine damage extent
• Audit arrivals and report delays to management
Requirements:
• Minimum 3 months of customer service experience
• Knowledge of operations management and p...