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Job Description
QA Lead Calibrator- Call Center (Portuguese and English Speaking)
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Location: Lima, PE
Type: Full-time
Department: Customer Operations
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Summary
We are seeking a detail-oriented, proactive, and collaborative Lead Calibrator (Portuguese and English Advanced) to join our Quality team. The ideal candidate will be bilingual (English and Spanish), experienced in quality assurance within BPO/KPO environments, and skilled at leading calibration sessions that drive alignment, consistency, and performance excellence.
Responsibilities
Act as a subject matter expert for assigned quality programs, leading calibration sessions and driv...