QA & Support Analyst

OVERVIEW

We are seeking a detail-oriented and analytical QA & Support Analyst to join our software team. This hybrid role focuses on validating new features through testing and investigating real-world issues reported by users, working with stakeholders to understand, reproduce, and diagnose issues. You will play a key role in identifying gaps, evaluating feature readiness, and ensuring product quality, while collaborating closely with developers and the product managers to translate user-reported issues into clear, actionable insights. The ideal candidate is methodical, discerning, and takes ownership of being the person who can confidently say 'yes, this is ready’ — or 'no, it's not.'

This is a full-time, on-site position working closely with developers, product managers, and end users.

THE DAY TO DAY

Quality Assurance