We are looking for a dedicated and experienced trilingual QA Supervisor (Spanish - English & Portuguese) for our QA Process to lead and supervise a team of Quality Analysts. As a supervisor, you will be responsible for managing the quality evaluation process, ensuring adherence to performance standards, and driving continuous improvement. Your primary focus will be to provide guidance, support, and coaching to the Quality Analysts, ensuring the delivery of high-quality interactions and achieving key performance indicators.

Responsibilities

• Lead and supervise a team of Quality Analysts, providing guidance, support, and coaching to ensure consistent and accurate evaluation of interactions.
• Establish and communicate performance expectations, quality standards, and evaluation guidelines to the team.
• Conduct regular team meetings to provide updates, share feedback, and address any challenges or concerns.
• Monitor the perform...