Aon sp. z o.o.
Overview
The Quality Analyst meets daily, weekly, and monthly evaluation quotas. Evaluating, monitoring, and recording evaluation data are critical duties of the job as well as identifying training needs and deliver feedbacks/trainings. Participating in QA related meetings (e.g. calibration sessions, dispute meetings, etc…) is an expectation.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like

+ Monitors and evaluates new hire calls, emails and web chats during agent on boarding training period. Has a close overview of new joiner’s progress later

+ Evaluates calls, emails and web chats for agents across Krakow ECC Team. For ad hoc situation this may be al...