Drive operational excellence as a Quality Assurance & Vendor Management Specialist with NRG Energy in Calgary, Alberta. Focus on monitoring compliance and optimizing collections processes.
In this pivotal position, you are responsible for assessing the quality and effectiveness of collections activities. Your tasks will include reviewing vendor performance, conducting audits, and delivering insightful reports to improve operations. You'll also act as a subject matter expert, supporting user acceptance testing and risk management initiatives.
Key Responsibilities:
• Monitor compliance in collections activities and communications
• Conduct thorough audits of internal and vendor processes
• Track and document QA findings and trends
• Provide operational support for vendor management
• Analyze and report on vendor performance trends
Requirements:
• 2+ years in collections, QA, or analytics
• Strong analytical skills and problem-solving orientation
• Profici...