**Goal of this Position**
- To investigate quality issues and initiate and monitor implementation of Corrective and Preventive Actions
- To assure employees receive IPC training, J-STD training, and other customer required training as needed to meet quality requirements
**T**asks and Responsibilities**
- RMA & NCMR Technical Process:
- examine RMAs & NCMRs to determine root cause of problem, as needed
- work with production to correct processes/materials to prevent recurrences
- provide written 8D reports to customers about RMA findings
- provide technical guidance on actions required and on rework procedures for activities more difficult than remove & replace, work with rework personnel and Technical Dept to create instructions, as needed
- Aegis instruction review for compliance to quality procedures and customer requirements
- Corrective Action Request (CAR) follow up
- Supplier Corrective Action Request (SCAR) follow up with vendors