Enhance quality standards at Boldr as a remote Quality Assurance Specialist. Your analytical insights will ensure adherence to client expectations and drive performance excellence.
In this position, you will partner with various teams to ensure high-quality standards are consistently met. Key responsibilities include conducting audits, monitoring compliance, and providing constructive coaching to support team effectiveness. Embrace Boldr's core values while working towards their ambitious growth targets.
Key Responsibilities:
• Analyze customer interactions through diverse platforms
• Perform regular audits and compliance checks
• Track and resolve QA related issues systematically
• Identify improvement opportunities and recommend best practices
• Provide detailed reports and maintain data accuracy
Requirements:
• At least 3 years of QA experience
• Proficient in Google Suite and CRMs like Zendesk
• Strong eye for detail and analytical skills
• Abili...