Overview

Quality Assurance role located in Tijuana, Mexico. Full‑time onsite position.As QA, you will ensure the quality of calls from agents, monitor performance to meet compliance protocols, and support a seamless production process and project development.

Responsibilities

• Ensure the quality of calls from agents.
• Monitor performance to meet compliance with established protocols.
• Maintain a seamless production process and support project development.
• Provide responsive and expert contributions to operational efficiency.

Qualifications

• Strong communication and customer‑service skills.
• Effective listening ability.
• Experience evaluating calls.
• Bilingual in English and Spanish with excellent verbal and written communication skills.
• Call‑center experience is required.

Details

Type: Full‑time. Salary: $4,500.00 – $5,000.00 per week.

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