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Quality Coordinator

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solera
📍 Mexico City, Mexico
📍
Location Mexico City
📅
Posted May 29, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

The Role

Quality Analyst plays an active role in evaluating platform results and coaching evaluators performance.

What You’ll Do

  • Audit calls and processes to identify gaps
  • Coach supervisors one-on-one providing strengths and opportunities on scoring method
  • Conduct calibrations with evaluators to ensure consistency
  • Audits different platforms based on need to ensure client expectations are being met
  • Work with other analyst to propose process improvements to improve overall quality
  • Teach new supervisors the quality system and scoring method
  • Works with the Client Experience Team’s mailbox for client requests
  • Support additional initiatives and efforts of the QA team as necessary

    • What You’ll Bring

  • · Dedicated to meeting the expectations and requirements of internal and external customers. Ability to establish and maintain effective relationships by gaining trust and respect throu...

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    📍 Location Details

    🌆
    City
    Mexico City
    🗺️
    Country
    Mexico
    🚗
    Commute
    Local Area

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