Quality Director for Customer Office Nordics – An individual contributor responsible for leading escalation topics across strategic customer engagements throughout the Nordic region. This role shapes quality governance, anticipates and mitigates risk, and drives measurable improvements in customer outcomes.

Key Responsibilities

• Prevent, lead and manage critical complaints/escalations, and reduce escalation costs.
• Promote quality roadmaps for license and services sales cycle within SAP and partner‑primed opportunities and implementations.
• Represent SAP in executive steering committees.
• Promote and strengthen SAP as a quality brand and enhance customer satisfaction.
• Drive customer success through proactive quality management programs, guiding and supporting customers for successful implementation and sustainable operations of SAP solutions.
• Proactively mitigate critical situations and manage de‑escalations to...