Overview

Operational Excellence is a department within the Quality and Performance portfolio. Our team is the support that drives a culture of improvement including cascading improvement capabilities and quality management systems across the organization. The department includes the Improvement Team, Accreditation Education, Quality and Patient Experience portfolio. Operational Excellence works seamlessly with Patient Safety and Patient Experience teams to support the overall Unity Health quality program. The Improvement Team provides an integrated approach to project management including tools, processes and cross functional expertise. The team is a corporate resource designed to support and consult with clinical programs and support services; allowing for integration and involves other departments such as Finance, Decision Support, Human Resources, Communications, Patient Experience, Safety and Risk to ensure that initiatives are executed so Unity Health delivers the best ca...