**Additional Information**
**Job Number** 26071561
**Job Category** Rooms & Guest Services Operations
**Location** Salita di San Nicola da Tolentino 14, Rome, Rome, Italy, 187
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Conduct quality assurance monitoring each period by closely monitoring and critiquing Customer Care Contact Center associates. Provide consistency of quality assurance process through consultation with analysts and department leadership. Recognize customer needs quickly to determine if Customer Care associates respond to guest needs in an accurate, courteous, and professional manner. Deliver and implement department training and quality assurance initiatives, based upon the direction of management. Monitor the progress of Quality Assurance Anal...