We are looking for an experienced, highly technical  R&D Director  to lead and evolve our core production platform - a mission-critical, AI-powered system at the heart of our customer delivery across multiple business lines.  In this role, you will take end-to-end ownership of a large-scale, enterprise-grade platform delivering real-time and offline transcription and captioning services to global customers.

You will lead a high-performing engineering team, drive system reliability, scalability, and efficiency, and continuously enhance the platform through smart, incremental innovation.  This is a hands-on leadership role focused on operating and improving a complex cloud-based (AWS) system powered by advanced AI models, with a strong emphasis on engineering excellence, operational rigor, and customer impact.    In this role, you will:  Lead and manage the core platform engineering teams, providing clear direction, prior...