Location
bogotá
Posted
June 04, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.
Location
Location: Colombia - Bogota
Contract
Contract: Full-time, indefinite term
Salary Range
Salary Range: 3´100.000 COP
Purpose of the Role
To efficiently follow up on operational performance and maintain adequate staffing standards through analytics and reporting on real time basis.
Responsibilities
- Monitor real-time ACD work state or agents, schedule and break adherence, and agents exceeding thresholds
- Ensure staffing and service levels are within acceptable range
- Approve discretionary activities to increase occupancy and take advantage of high availability
- Increase staffing level during irregular Operations or high call volume <...