Job Summary:

The Fitness Front Desk Receptionist is responsible for the reception area at the fitness center. Includes greeting all guests, answering phone calls, assisting guests with questions regarding fitness services and products, booking classes, checking guests into the computer system and charging for services performed.

Duties and responsibilities:

• Properly open and close the fitness center each day according to the Standard Operating Procedure.
• Accurately book, change and cancel fitness classes.
• Acknowledge and greet everyone who enters and leaves the fitness facilities.
• Provide detailed descriptions of fitness classes, packages, services, facility features and hours of operation.
• Actively promote the fitness center, classes, services, retail, as well as programs, promotions and/or discounts available.
• Handle guests’ questions and concern...