Location
región centro
Posted
June 04, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- Focus on Regional Quality issues, escalations, NBH and SQIPs.
- Act as the primary customer contact for all product quality matters.
- Management of Escalations with customers.
- Action Plans development to address each customer escalation.
- Maintain effective and timely communication with the customer.
- Lead technical negotiations related to product deviations, complaints, and validations.
- Represent the organization in audits, visits, and quality reviews with the customer.
- Lead the handling of customer complaints, ensuring prompt and effective responses.
- Coordinate immediate containment actions to protect the customer.
- Conduct root cause analyses using structured methodologies (8D, 5 Whys, Ishikawa).
- Ensure the implementation and validation of permanent corrective actions.
- Follow up until formal closure with the customer.
- Ensure the correct interpretation and imp...