Lead client relationship initiatives at Manulife as the Regional Director for Client Relations in Ontario. Drive retention and growth while managing a dedicated CRM team.
As the Regional Director, you will oversee the Client Relationship Managers focusing on National and Corporate Accounts within the Canada Retirement segment. This senior leadership role requires a strategic approach to enhance client relationships, ensure service excellence, and align client needs with the company's offerings.
Key Responsibilities:
• Lead the CRM team to boost client satisfaction and retention
• Identify opportunities for cross-selling retirement solutions
• Collaborate with internal teams on new business initiatives
• Ensure compliance with service standards and contractual obligations
• Mentor and guide CRM team members for professional growth
Requirements:
• 10+ years in client relationship management
• Strong knowledge of Canada Retirement products and trends
• Exc...