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Regional IT Operations Lead

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Bayer
📍 Heredia, Costa Rica
📍
Location Heredia
📅
Posted June 03, 2026
🚗
Commute Local Area
🎯
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Job Description

Regional IT Operations Lead 

TASKS AND RESPONSIBILITIES

  • Oversee IT Service Operations processes including (Major-) Incident Management, Problem Management, and IT Service Request Management between CORE and Legacy Operations Organizations across the Americas.

  • Serve as the primary regional point of contact for (Major-) Incident Management across the Americas time zone, ensuring timely and effective resolution of critical IT issues in alignment with global standards.

  • Support Problem Management activities, including root cause analysis and implementation of preventive measures to minimize recurring issues.

  • Drive Continuous Service Improvement initiatives to enhance efficiency and effectiveness of regional operational processes.

  • Maintain documentation related to incidents, problems, and change management processes and outcomes, ServiceNow and SAP Solution Manager

  • Collaborate with cross-functional te...

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    📍 Location Details

    🌆
    City
    Heredia
    🗺️
    Country
    Costa Rica
    🚗
    Commute
    Local Area

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