MX16 (FCRS = MX016) Sandoz S.A. de C.V. seeks an experienced professional for IT Service Management in Mexico, focusing on ITIL processes, service operation, and quality management. The role requires strong leadership and communication skills to ensure high-quality service delivery.

The ideal candidate will manage service operations, uphold SLAs, and drive continuous service improvements, contributing to operational excellence. Familiarity with financial management and risk is essential, along with a patient/client-focused approach.