Responsibilities

• Handle customer inquiries via phone, email, and chat, delivering prompt and professional responses.
• Assist customers with product-related questions, order issues, and technical troubleshooting.
• Escalate more complex issues to the relevant teams when needed.
• Strive to ensure customer satisfaction by providing efficient and effective solutions.
• Keep accurate records of customer interactions in the CRM system.

Requirements

• Fluency in German (C2 level) with strong English communication skills (B2 level or higher).
• Excellent problem-solving abilities and attention to detail.
• Willingness to work on a rotational schedule, including weekends and public holidays.
• No previous experience required – entry-level applicants are encouraged.
• Availability to work on-site in Lisbon.

What We O...