Become a key player at Avantor as a Remote Bilingual Customer Service Agent. Deliver exceptional customer support in both French and English while working from the comfort of your home.
Avantor seeks a bilingual customer service representative to handle inquiries, manage orders, and resolve customer issues promptly. With a high school diploma and 1–3 years in customer service, you will use your skills to interact efficiently with customers and internal teams. This role emphasizes dual-system operations and effective communication to boost sales interactions and customer satisfaction.
Key Responsibilities:
• Manage inbound customer inquiries in French and English
• Own customer requests from initiation to resolution
• Process and expedite orders using complex systems
• Troubleshoot customer issues and provide solutions
• Collaborate with the sales team to align on customer concerns
Requirements:
• High school diploma required
• 1-3 years of customer service...