Elevate customer experience by joining House of Rohl as a Remote Bilingual Customer Service Representative. Utilize your bilingual skills to assist with luxury brand inquiries and technical support in a dynamic contact center environment.
This fully remote role focuses on delivering high-quality support to customers through managing calls and emails related to product inquiries, troubleshooting, and warranty services. You will be part of a collaborative team that values quick thinking and sound judgment to improve customer satisfaction.
Key Responsibilities:
• Deliver exceptional luxury consumer experience for House of Rohl
• Manage inbound calls for product inquiries and troubleshooting
• Interpret technical documentation for repairs and installations
• Utilize technology to guide customers in product identification
• Handle sensitive consumer issues with professionalism
Requirements:
• High school diploma or equivalent
• 2+ years in a fast-paced customer...