A prominent personal injury law firm is seeking a detail-oriented Quality Assurance Specialist to monitor client intake communications in a remote setting. The ideal candidate must be bilingual in English and Spanish, with prior QA or compliance experience, to evaluate call quality, ensure adherence to protocols, and document findings. This opportunity offers competitive compensation and a stable work environment, aiming to make a meaningful impact on client experience within the firm. #J-18808-Ljbffr