Join the culinary adventure as a Customer Happiness Specialist. Connect with clients to create memorable dining experiences while providing exceptional support during every step of their journey.
In this critical position, you will engage with both inbound and outbound leads to ensure they find the perfect culinary experience. By understanding customer needs and preferences, you'll provide personalized recommendations and guide them through a seamless booking process. Collaborating with culinary partners will be essential for confirming bookings and ensuring satisfaction.
Key Responsibilities:
• Engage clients through various communication channels
• Deliver tailored recommendations based on client goals
• Remove barriers to conversion during the booking process
• Ensure high-quality, responsive customer support
• Maintain organized customer records within CRM
Requirements:
• Over 3 years’ experience in customer support or sales
• Goal-oriented with strong...