Miratech is seeking a skilled Business Analyst with expertise in Contact Center operations to join their Contact Center Transformation Program. This role involves collaborating with the Product Owner and stakeholders to define product vision and delivery structure while ensuring alignment between platform capabilities and business needs. Candidates should have 3+ years in similar roles and hands-on experience with Genesys Cloud and Microsoft Dynamics 365. Join a dynamic team dedicated to delivering impactful projects for global clients.
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