About the project:

We are looking for a dedicated Support Specialist to assist customers throughout their entire online order journey, including delivery management, shipping investigations, returns, payment transactions, refunds, and both inbound/outbound communication.

Your Responsibilities:

• Provide end-to-end support for online orders, including deliveries, returns, payments, and refunds.
• Handle sensitive customer data in compliance with PCI and GDPR standards.
• Communicate effectively with customers, couriers, banks, and internal teams to resolve issues.
• Identify and escalate complex problems while contributing to a high-...