About Valatam

We're Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we're thrilled to be certified as a Great Place to Work for the period, proof that great work starts with great people.

About The Role

We're looking for an Insurance Customer Service Rep (CSR) to deliver exceptional bilingual support to the customers of our insurance agency partner clients. This is a 100% remote, full-time position for candidates in Latin America.

Key Responsibilities

• Inbound & outbound customer communication via phone and email, in English and Spanish.
• Respond promptly to customer inquiries regarding policies, coverage, and claims.
• Contact customers regarding renewals and payment reminders.
• Contact carriers to obtain policy information and resolve issues.
• Handle inquiries and concerns to ensure customer satisfaction.
• Othe...