Step into a rewarding IT Operations Analyst role, with the flexibility of remote work options or a hybrid setup in Toronto, ON. Leverage your cloud experience and support vital infrastructure with us.
We are hiring three analysts with a minimum of five years in IT, focusing on Google Cloud platforms. This position involves managing complex incidents and providing Level 2 support to client infrastructures. Your expertise in DevOps and Agile methodologies will directly contribute to operational improvements and client satisfaction.
Key Responsibilities:
• Plan and communicate day-to-day ticket metrics
• Support Client Cloud Infrastructure across environments
• Manage P1, P2 incidents and other complex service requests
• Conduct operational and preventive maintenance tasks
• Administer urgent change requests and remedial action
Requirements:
• 5+ years in IT supporting Google Cloud projects
• Expertise in GCP and GKE workload management
• Knowledge of Wind...