Kinaxis is hiring a Senior Customer Success Manager to strengthen enterprise-level partnerships. This remote role is integral to customer success, ensuring value from innovative solutions.
In this position, you will liaise with executives, establishing governance models that enhance relationships and drive adoption of Kinaxis solutions. By focusing on strategic growth and collaboration with the Sales team, you will identify expansion opportunities and customize success plans to align with clients' supply chain objectives. Your effort will help navigate today's dynamic market challenges.
Key Responsibilities:
• Build trusted partnerships with executive teams
• Establish governance frameworks for account management
• Analyze health and usage to qualify upsell opportunities
• Collaborate with Sales on account growth strategies
• Provide actionable insights for customer decision-making
Requirements:
• Bachelor’s degree; MBA preferred
• Over 7 years managing en...