Twilio is looking for a Technical Support Expert 1 specializing in Account Security, based remotely in Colombia. This position involves assisting customers in understanding Twilio products, documenting pain points for process improvement, and collaborating with product teams.

Ideal candidates have 1+ years in technical support, a solid understanding of networking and programming, and excellent communication skills in English. Twilio offers competitive pay, generous time-off, healthcare, and a supportive work environment.