Join Bond as a Research Director focused on enhancing customer experience measurement. This hybrid role requires deep expertise in research design and strategic communication.
As a pivotal part of the team, you will lead end-to-end customer experience programs, ensuring high-quality methodologies and impactful insights. Your strategic leadership will drive client growth and retention through actionable recommendations derived from complex data analysis. Foster collaborative relationships as you guide decision-making across diverse client engagements.
Key Responsibilities:
• Manage CX measurement programs with rigorous quality control
• Develop insights from data to address client needs
• Lead executive-level presentations influencing client strategies
• Innovate CX measurement methodologies and tools
• Mentor project teams and enhance operational effectiveness
Requirements:
• Advanced degree in market research, psychology, or similar
• 10+ years' experienc...