Reservations AgentA Reservations Agent will serve as the main contact for room reservations at the hotel; therefore, must offer excellent service and influence the Guest decision to stay at the property.What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.
A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
Specifically, a Reservations Agent will perform the following tasks to the highest standards:Convert inquiries into contracted business quicklyRespond positively to sales inquiries to develop future sales leadsIdentify sales leads, as appropriateRespond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectationProvide prompt and efficient service while maintaining the hotel's brand standardsWhat are we looking for?
A Reservations Ag...