As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

At Ciena, this role plays a key part in enabling scalable, high-quality service delivery for some of the company’s largest and fastest-growing customers. The position contributes to operational excellence by ensuring field resources and partners are prepared, skilled, and ready to deliver a best-in‑class customer experience. The impact of this work directly supports reliable deployments, reduced rework, and customer satisfaction.

How You Will Make An Impact

• Collaborate with field partners to align technician skills with customer and project expectations
• Identify ...