Become a Retail Customer Service Manager at Walmart Canada and lead initiatives that elevate customer satisfaction. This position based in Hannon, Ontario, emphasizes operational excellence and associate training.
As a Customer Service Manager, you will coordinate front end activities and monitor compliance with company standards. You'll be responsible for training associates, handling customer inquiries, and ensuring a safe and efficient operation. Supporting transactions and engaging with customers are significant aspects of this pivotal role.
Key Responsibilities:
• Enforce safe working practices and emergency protocols
• Manage customer inquiries and associate concerns
• Ensure proper coverage and break coordination for associates
• Provide training on operational systems and processes
• Check accuracy of register transactions and audits
Requirements:
• Aged 16 or older
• Proven communication skills in retail settings
• Experience in customer servic...