Enhance customer service in retail as a Retail Experience Lead at FIKA, overseeing operations and team management. This role involves opening and closing the store, aiming to provide an exceptional shopping experience.
As a Retail Experience Lead at FIKA, you will ensure that store appearance meets company standards while supervising daily operations and staff. You will leverage your strong customer service skills to resolve issues and train team members to uphold high standards of service. This role also expects you to promote compliance and education within your team for seamless operations.
Key Responsibilities:
• Open and close the store, managing alarm systems
• Greet and assist customers to model exemplary conduct
• Provide high-level customer service and product knowledge
• Assist with onboarding, training, and continuous education
• Address customer complaints professionally and promptly
Requirements:
• Minimum 2 years of retail experience
• High s...