Drive operational excellence at The Brick as a Retail Operations Manager with a focus on quality customer service. Lead a committed team to achieve store goals and enhance profitability.
Reporting to the Store Manager, you’ll oversee all operational aspects of our retail locations. Your leadership will empower a team dedicated to exceptional standards in merchandising and customer satisfaction. You will ensure compliance with procedures while developing employees through incentives and training.
Key Responsibilities:
• Ensure adherence to all operational processes and policies
• Recruit, coach, and evaluate team performance
• Address and resolve complex customer inquiries
• Maximize operational efficiency and store profitability
• Maintain high standards in merchandising and customer engagement
Requirements:
• High school diploma or equivalent; additional education preferred
• Minimum of 2 years in a supervisory retail role
• Relevant customer service a...