Enhance customer experience as a Retention Specialist with Pocketpills in Surrey, BC. Your role will focus on customer engagement and loyalty while utilizing innovative health tech solutions.

At Pocketpills, we seek a proactive Retention Specialist passionate about improving customer satisfaction. In this full-time role, you will build relationships, identify at-risk customers, and implement retention strategies. Your data-driven mindset will be crucial in tracking metrics and ensuring long-term loyalty while collaborating across teams.

Key Responsibilities:
• Build and maintain relationships through various communication channels
• Proactively engage customers to boost retention
• Identify at-risk customers and develop strategies
• Resolve concerns and escalate issues as needed
• Educate customers on products and services

Requirements:
• 4+ years in customer service or retention roles
• Strong communicati...