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Job Description
Job Purpose:
The RMA Admin is responsible for efficiently managing customer returns and damaged inventory across multiple warehouses, handling high-volume requests, coordinating with internal teams and manufacturers, and ensuring accurate tracking of approvals, credits, and inventory-related transactions.
It is ideal for candidates with experience in customer service, accounts receivable, collections, financial operations, or administrative back-office roles, who are comfortable working in a remote, fast-paced environment.
Responsibilities:
Process and manage RMA (Return Merchandise Authorization) requests via email and vendor portals.
Review daily reports related to inventory, returns, and pending cases.
Track and follow up on approvals, denials, credits, and reconciliations.
Maintain accurate records of all transactions and case updates in internal systems.